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Troubleshooting

FS2Crew has years of experience developing flight simulation products.  The following solutions can be used to solve problems you may experience.


Problem:  I'm getting a Crash to Desktop (CTD) when I load the host Aircraft, and the the error message refers to 'FS2AUDIO.DLL'.

Solutions:

1. If you have two sound cards running in parallel, disable one of them.
2. If you are running any program in the background that attempts to strip Digital Music Rights (DRM) from music, such as Tune Bite, Sound Taxi or Sound Bite, please disable them.  They interfere with FS2Crew's Audio Engine.  Some of these types of programs are legal in parts of Europe, but they are not legal in the United Sates.
3. Re-install FS2Crew again, but do not click 'cancel' during the install.  Wait for the install to finish.
4. If using a Creative Labs X-Fi Extreme Audio Sound Card, uninstall the latest driver and re-install the original driver off the CD that came with your Sound Card.  The latest driver conflicts with the FS2Crew Audio engine.  (If you no longer have your original driver disk, click here to download the original driver).
5. Sometimes users have corrupt system files/data on their Operating System.  They solved their problem by doing a clean re-install of their OS or by repairing their OS.  Follow this link to learn how to repair a corrupt Windows 7 installation.  You will need to go to the Windows Download Center and Download Windows 7, for example, with SP1 and install using the Update option.  You will need to re-activate Windows 7.
6. Sometimes users have corrupt versions of the FSX.CFG file.  Delete the FSX.CFG file.  It will re-build automatically when you load FSX.  Your FSX.CFG file is located here:

• Windows XP: \Documents and Settings\<username>\Application Data\Microsoft\FSX
• Windows Vista/ 7: \Users\<username>\AppData\Roaming\Microsoft\FSX

1. You must be in 'Windowed'', not 'Full-Screen' mode when using the Video Marshaller.  You can switch between video screen modes by pressing ALT ENTER on your keyboard.  Only attempt to open the FS Video Marshaller panel via the FS2Crew Main Panel if you are in Windowed Mode.

Problem: During flight, I get random crashes.

Solution:

1. Random crashes can be attributable to numerous different sources and can be very complex to troubleshoot.  They are often connected to bad video and audio drivers.  Also, certain 3rd party scenery or AI traffic in Flight Simulator can be faulty and eat up huge amounts of memory.  If you get a random crash, you should try flying in an area that does not use 3rd party scenery or AI traffic.  Certain 3rd party scenery add-ons are infamous for causing problems.    FS2Crew adds very little overhead to the simulation in terms of memory usage.  FS2Crew is not a heavy graphic program, and heavy graphics are what eat up the largest amounts of memory.   If you're experiencing random crashes, you may want to adjust your FSX display sliders to the left as you may be hitting FSX's 4 GB internal memory limit.  You may simply be pushing your system too hard.  You may also want to consider deleting your FSX.CFG file as it may be corrupt.
2. Upgrading to Windows 7 - 64 bits (or later) is highly recommended.  Windows 7  handles memory much better than XP or Vista.

Recommended Sites to help Troubleshoot Random Crashes:

Avsim CTD Forum

Problem: I'm experiencing a frame rate drop.

Solution:

1. Ensure your speech recognition language is set up properly.  If it's not, your system will grind to a halt.
   
   
2. Double check your Sound Card settings.  One beta tester cranked his sound card's settings up to 24 bit (192,000) and had some frame rate loss.  When he returned his sound card settings to their default settings - 16 bit (44,000) -  his frame rates returned to normal.

PMDG 737 NGX SPECIAL BUNDLE PACK - BUTTON